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  • Q I can't confirm the deposit.  
    A If the name of the depositor entered at the time of receiving the order does not match the name of the actual depositor, the payment cannot be confirmed.
    If you made a deposit under someone else's name, please contact the customer center (054-462-7965) or leave a message with the deposit date, deposit bank, name of the depositor, and amount of deposit on the board, and we will process it after confirmation.
  • Q I want to change my payment method.  
    A It is difficult to change the payment method.
    If you wish to change the payment method, please understand that you need to cancel the order form and then proceed with the order again.
  • Q What are the payment methods?  
    A As a payment method, please use the following payment methods.
    1. credit card payment
    2. Real-time account transfer
    3. Deposit without bankbook
    4. Smartphone payment
    5. Payment by points
  • Q I want to confirm the contents of my order  
    A You can check the order details of the products you have ordered directly from My Page>My Shopping Information>Order History/Delivery Inquiry.
  • Q Can non-members track the product delivery?  
    A You can check it by entering the orderer name and order number on the login > non-member login page at the top left of the site.
  • Q Is it possible the bundled shipping?  
    A Bundled shipping is possible before the product is shipped.
    Please note that bundled shipping is not possible after the product has been shipped.
  • Q Which Logistics company do you use?  
    A We use Lotte Logistics.
  • Q Where should I check the delivery status?  
    A You can check the delivery status of the ordered product in My Page>Order History/Delivery Inquiry at the top right of the website.
  • Q I want to change the shipping address.  
    A Please understand that shipping address changes cannot be made at the stage where shipping has already started.
  • Q How much is the shipping fee?  
    A Free shipping is provided for purchases over 30,000 won, and if it is less than 30,000 won, there will be for shipping pay for 3,000 won. The shipping fee of 3,000 won will be automatically added when you order.
  • Q How can I get a refund?  
    A The refund method is the payment method that you paid for.
    In the case of a credit card payment order, it is processed as a card cancellation and is accepted immediately, but it takes about 3-5 business days for the credit card company to reflect it.
  • Q What are the criteria for exchange/return?  
    A In principle, exchanges and returns are possible within 7 days of receipt of the product.
    Please note that exchanges and returns are not possible if the product or components have been opened or used, or damaged or contaminated due to negligence in handling.
  • Q Is it possible for gift wrapping?  
    A We do not provide separate gift wrapping.
  • Q When is the customer service hours?  
    A It is from 8:30 am to 5:10 pm on weekdays. Closed on weekends/holidays, lunch break is from 12:00 to 1:00.
  • Q What is the delivery period?  
    A On weekdays (Monday-Friday), orders placed before 3pm are delivered on the same day, and orders placed after that are delivered the next day.
    Orders placed after 3pm on Friday and orders placed on Saturday and Sunday will be shipped out on Monday.
    The average delivery time is 1-2 days, and delivery may be delayed in some areas including Jeju Island and special holidays.